Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at virsaparfums@gmail.com. Please note that returns will need to be sent to the following address: 199,. G.T. Road, Makrand Nagar, Kannauj-209726 (Uttar Pradesh).
You can always contact us for any return question at virsaparfums@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Eligible for Replacement
We will provide a free replacement only if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong item.
To request a replacement, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- An unboxing video (recommended for faster verification)
Once verified, we will ship a replacement product at no additional cost.
Non-Eligible Returns
We do not accept returns or replacements for:
- Change of mind
- Fragrance preference or personal expectations
- Products that have been opened or used
- Orders with incorrect shipping information provided by the customer
- Minor packaging variations that do not affect product quality
Unfortunately, we cannot accept returns on sale items or gift cards.
Virsa Parfums does not offer refunds. Eligible claims will be resolved through a replacement of the same product after verification.
Replacement Process
If requested by our support team, the defective or damaged product must be returned to us in its original packaging. Once we receive and inspect the returned item, we will notify you of the status of your replacement request. If approved, a replacement of the same product will be shipped to you at no additional cost.
Contact Us
For replacement requests, please contact our customer support with your order details within 48 hours of delivery.